Terms and conditions

With every order made the terms and stipulations below shall be regarded as being accepted in full. These general terms shall have priority over any terms of purchase of the customer.
Other conditions may only be imposed upon us if they have been accepted by us in writing.
 
Article 1 – Offers
1.1. All our offers relating to price, quantity, term of delivery and delivery possibilities, in whatever form, shall be without obligation.
 
Article 2 – Prices
2.1. With the exception of prices which have been firmly agreed for a well-defined period, all deliveries shall be invoiced at the price applicable on the day on which they are dispatched.
2.2. Any increase in duties or taxes, wages, social charges or the cost of raw materials implemented between the dates the order is made and the date of its execution shall be borne by the purchaser. In this event the final price shall be established at the time of execution.
2.3. Unless the purchaser has the goods weighted at a recognized weigh station, and this at his expense, the scales of the vendor shall be normative.
2.4. The accepted differences in weight may be maximum 10%. The purchase hereby declares that he shall pay for the weight actually received.
2.5. The additional charge for urgent dispatch shall be borne by the purchaser.
 
Article 3 – Term and place of delivery
3.1. The term of delivery given shall be purely indicative.
3.2. Delivery shall occur ex warehouse at the moment the goods are made available to the purchaser.
3.3. In the event of a delay in delivery the purchaser shall not, under any circumstances, have the right to compensation nor the right to break the agreement.
 
Article 4 – Transfer of risk
4.1. All risks associated with the goods shall be borne by the purchaser from the moment the goods are made available to him in our warehouse and/or factory, even in the event that transport is at our expense, and this regardless of the stipulation of reserve of ownership.
 
Article 5 – Reserve of ownership
5.1. All goods supplied by us, even if they have been processed, shall remain our property until payment in full of all our claims, including any balance in our favour arising from previous transactions. The goods may, therefore, at any time during the entire period of reserve of ownership be claimed back by the N.V. GOVI.
5.2. In the event of the processing of the reserved goods the purchaser shall act on behalf of the vendor. The reserve of ownership by the vendor shall extend to the goods created as the result of processing but the purchaser may have disposal of the goods provided that sufficient guarantee is given.
 
Article 6 – Complaints
6.1. Compliance of the delivery with the order made shall be checked upon receipt by the purchaser. Errors in the delivery shall be recorded on the delivery form and confirmed to the N.V. GOVI in writing within 24 hours.
6.2. Other complaints shall be sent to the registered office of the N.V. GOVI by recorded letter at the latest 8 days after receipt of the goods. The N.V. GOVI shall, at the very most, only be liable to replace those goods delivered which do not comply with the order.
6.3. Processed goods shall be regarded as having been approved by the purchaser.
6.4. The packaging and contents of goods delivered which do not comply with the order shall be retained and made available to the vendor by the purchaser.
6.5. Goods may only be returned to the vendor with prior written permission from him and this on condition of compliance with the shipment or other instructions and within a period of 8 days. During shipment back to the vendor the risks associated with the goods shall be borne by the purchaser.
6.6. A complaint shall not release the purchaser from his obligation to pay.

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